As of 2010, 11% of all consumer debt ($1.3 trillion total) is considered delinquent. This staggering sum represents huge financial opportunities for today's collections agencies. But with massive consumer debt comes new government legislation mandating debt collectors follow newly stipulated rules and regulations. Click the link below to read our whitepaper and learn how you can protect your company and clients from the threat of litigation for FDCPA violations with SonicView call recording in place.